This Privacy Policy sets out how YB Trading Pty Ltd (YBT) will collect, manage and utilise personal information. We respect and understand the importance of the protection, appropriate use of and maintenance of confidentiality of security/unit holder personal information. YB Trading Pty Ltd abides by the Privacy Act 1988 (cth) and the principles contained therein.

Why do we need your Personal Information?
In order for us to effectively provide its services we will at times be required to collect and hold personal information (as defined in the Privacy Act, generally meaning any information that could be used to personally identify you). The types of personal information which may be collected includes (but are not limited to);
• Name
• Address
• Date of birth
• Contact details (including but not limited to email address, telephone number and fax number)
• Proof of Identity documents (including but not limited to Drivers Licence, Passport or Medicare Card)
• Source of Fund (including but not limited to Proof of Income, Employment details, account balances, tax and financial statements)
• Bank account information (including but not limited to bank account details, proof of account ownership).
Not all of this information will necessarily be collected by us, the details that it collects will be dependent upon the dealings that you have with us and what is required for us to provide you with the products and or services that you seek or that we are compelled to collect in order to comply with relevant laws. For instance, in providing services we are required to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) which requires the collection of your name, address and date of birth.

Are you required to provide Personal Information?
You are not legally required to provide us with your personal information, however without certain information we may be restricted or prevented from providing you with the products or services that you have requested from us.

How do we collect your personal information?
We will collect personal information directly from you. However, where it is neither reasonable nor practical for us to do so, we may collect information from third parties such as;
• People authorised by you (such as lawyers or accountants);
• Other credit providers;
• Public sources of information (such as telephone directories);
• Market research organisations (through surveys or telephone polls);
• Third-party brokers (such as insurance and mortgage brokers); or
• Credit reporting bodies.

Does YBT share your information?
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. In the event we are required by Law to provide your personal information to a government or other authorised agent we will do so.

How does YBT protect your personal information?
We have in place systems, security measures and takes all reasonable steps to protect your personal information from loss, unauthorised access, modification, destruction, misuse or disclosure.
All information is stored securely with access restricted to only employees of YBT that require your personal information with employees instructed to handle personal information in a manner that respects the confidentiality of customer information and the privacy of individuals.

Direct Marketing
Where we believes that particular products or services will be of interest we may send communications marketing these products and services. These communications may be sent via one or more forms including mail, fax, email, SMS, MMS or other electronic messaging services. All communications will comply with the relevant Laws including the Spam Act 2003 (cth).
Unless you contact us and request that marketing communications are not sent to you, you consent to us sending you direct marketing communications by any method. If you provide us a preference for a particular form that you wish to receive communications by, we will endeavour to use that method whenever practical to do so.
To request that you do not receive marketing communications please contact us, contact details are provided within the “Contact Us” section.

How do you access your personal information that YBT holds?
You may “Contact Us’” to request access to the personal information which we hold about you, you have the right to access the personal information we hold about you under the Privacy Act.
We may refuse access to personal information in certain situations. Examples include where:
• Giving access would have an unreasonable impact on the privacy of other individuals;
• Giving access would be unlawful, or where denying access is required or authorised by an Australian law or a court order;
• Where both of the following apply:
i. We have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in; and
ii. Giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
• Giving access is likely to interfere with law enforcement activities.
If we do not give you access to your personal information we will provide you with a written response detailing the reason why we are unable to provide access.
Before providing the requested information we will give you an estimate of potential costs (if any) associated with providing the information, including expenses for locating, retrieving, reviewing and copying any of the material you need.

How can you correct mistakes?
If you believe that any information which we hold is incorrect you may “Contact Us” to request that we update the information that we hold. We will not charge you for updating or correcting your personal information. If we believe that the information which we hold is correct we will insert a note within your personal information that you disagree with the accuracy of the information we hold.

Where do you direct complaints?
If you believe that there has been a breach of privacy, or you have other concerns, YBT requests that a submission be made in writing to our Privacy Officer (Vincent Tan). This enables us to be certain of the details and allow us to clarify if required. Please contact the Privacy Officer utilising the methods outlined in “Contact Us”.
We will endeavour to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. In the event that an investigation into the matter is deemed appropriate the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process will be provided to you.
After we have completed any investigation or undertaken relevant enquiries we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and provide a response.

Contact Us
You can contact us in one of the following ways;
• By telephone: +613 8609 4826
• By email: Vincent@eastforex.com.au
• In writing: Level 26, 360 Collins Street, Melbourne VIC 3000

YBT undertakes regular reviews of all its policies and may change this privacy policy from time to time. You can contact us and ask for the most updated version of privacy policy.

This privacy policy was last reviewed and updated on 13 February 2024